About us

We’re a Midlands based business with offices throughout the U.K. –  providing our services nationwide. Primarily a building based maintenance contractor – we mainly work under term contracts / partnering / schedule of rates and framework agreements.

We have been established for 20 years and consider ourselves a small to medium size business with a turn over of £3.5 million annually and employ (an increasingly expanding) 42 staff and trades.

We have bespoke systems in place (making us pioneers and leaders within the construction field) to manage our repairs, which enables us to provide real-time information, on all orders, to our clients as well as providing numerous larger projects at any one time.

Read more about Arrow Services team below and get a feel for why we’re so good at what we do.

Alan Hicks

Managing Director

Favorite Part of Your Job – From conception over 20 years ago I have always prided myself in staying ahead of the industry and providing a cutting edge, first class service to our clients.

Arrow Services has always been about customer service which is delivered through communication before, during and after works – keeping all involved informed and empowered to make decisions. This is achieved by having the right people in the right position and utilising our business strategy of taking ownership and pride in our work.

I take great satisfaction in the knowledge that we have grown as a business over time, are a leading contractor and specialists in our chosen areas and provide an outstanding service.

Personal Life – I am married with 4 children and when time allows (and I’m not supporting my children at football, hockey or netball) we love to get away and spend quality family time together having days out, riding bikes, or relaxing. When I do manage to get some rare ‘me’ time I thoroughly enjoy playing golf and fishing.


0121 457 7232
alan@the-arrow-group.co.uk

David Dargie MBE

Operations Director

Favorite Part of Your Job – Being a dynamic problem solver, I thoroughly enjoy looking into issues, getting to the route cause and where ever possible identifying solutions that will streamline and improve service delivery to our clients and staff alike.

Every day brings a new set of challenges within a company such as Arrow Services and I enjoy bringing about change through evidenced based policies and procedures.

Personal Life – I’m father to two teenagers which keeps me on my toes, very busy being ‘Dad’s taxi’ and standing on football fields at the weekends being the embarrassing parental support.

We love going away on holidays and having family in Canada, America and Greece helps with this. I also volunteer for a National children’s charity where I manage a team who carry out inquiries into complaints and grievances to ensure first class delivery for attending young people.


0121 457 7232
david@the-arrow-group.co.uk

Meet our team at Arrow Services. We’re always here to help!

Call us on: 0121 457 7232  or 0161 366 6209 today!

Darren O’Neill BSc (Hons)

Contracts Manager

Favourite Part of Your Job – Personally, my favourite aspect of the job is that no day is the same and the satisfaction you get when you deliver a project on time and to the satisfaction of your client. The problems you faced throughout the project and the sleepless nights become a distant memory when you see what you gave achieved and the smiles on people’s faces.

Personal Life – I have 2 young boys so my personal life is pretty much taken up running round after them, not that bad though because they do make me smile every day. As a family we love exploring different places and going on holidays. I love going out with friends and following Liverpool FC.


0121 457 7232 | Extension number 202
darren@the-arrow-group.co.uk

Claire Ward

Group Finance Manager

Favourite Part of Your Job – I have worked for Arrow Services for approximately 12 years and love the daily challenge.

I love speaking with people and trying to help them with their requests.

My favourite part of the job is building relationships with customers and clients.

Personal Life – I have been with my partner for 12 years and we have a 6 year old son together. I love to spend time with my family when I can going out on day trips making memories. I also like to socialise with friends on a weekend for a bit of me time.


0121 457 7232 | Extension number 205
enquiries@the-arrow-group.co.uk

Emma Matthews

Key Account Manager

Favourite Part of Your Job – I enjoy the fact that no day is the same here at Arrow Services. The clients I look after mean that I get to speak with members of the public daily which I enjoy.

I love dealing with reactive calls and completing them to the satisfaction of the customer. It’s a great team here at Arrow which is also why I enjoy my job so much.

Personal Life – I have 2 children aged 18 and 11 who keep my very busy out of work. I love going on holidays with my family. My hobbies are shopping and shopping.


0121 457 7232 | Extension number 203
emma@the-arrow-group.co.uk

Tia Newman

Key Account Manager

Favourite Part of Your Job – I love that every day is different and that I get to work with a diverse range of clients and colleagues.

Job satisfaction is the key to any job and when I see the end result and how happy we have made our clients it makes it all worthwhile.

Personal Life – I’m a proud mom of 1 so spend most my time visiting different places and doing various activities with my daughter. I also love spending time with my family and friends at weekends and going on holiday.


0121 457 7232 | Extension number 201
tia@the-arrow-group.co.uk

Leah Morgan

North West Office Manager

Favourite Part of Your Job – I have worked on the same account for 6.5 years and love that absolutely every single day is different with a new set of challenges.

I enjoy dealing with orders from cradle to grave and liaising with so many people throughout the process. There is a great team ethos and we work together to ensure our clients are happy.

Personal Life – I love to spend quality time with my family and dogs going on beach trips whenever we can. I have three daughters so am kept very busy.


0161 366 6209
leah@the-arrow-group.co.uk

Amy Senior

Senior Account Manager

Favourite Part of Your Job – I’m a Senior account manager for Arrow I enjoy my job and working with the fantastic team in the North West.

My favourite part of the job is the close team that I have the pleasure of working with.

Personal Life – Personal life when I’m not traveling, I like socialising with my friends, hiking and supporting my local rugby team.


0161 366 6209
amy@the-arrow-group.co.uk

James Goodwin

Contracts Manager

Favorite Part of Your Job – Turning up to a pub that hasn’t been touched for years and is in desperate need of attention, and then stepping back at the end of a project and looking at how we’ve transformed it into what looks like a new pub.

Then listening to all the locals and how happy they are that we’ve brightened up their home town. Also, it’s great to meet new people nearly every day.

Personal Life – I enjoy watching and playing football, especially watching Manchester City. I also enjoy the usual trips to the cinema, going out and trying new restaurants and bars. I’ve also recently started trying to play golf, well trying but not getting very far!


0161 366 6209
james@the-arrow-group.co.uk

Adam Scarratt

Key Account Manager

Favourite Part of Your Job – My varied workload and the fact that every day is different. I like to keep in touch with our direct operatives to make sure that they are happy and confident with their ongoing jobs.

I communicate with the team in the Midlands (Head Office) as often as possible to ensure that we are making our best efforts so that the business runs effectively and efficiently. I thrive off new challenges and helping my colleagues and our clients alike.

Personal Life – I like to keep active where possible, currently living with my girlfriend we enjoy driving out into the Peak District and taking our dog for long walks. I am a car fanatic that enjoys motorsport, attending tracks, automotive shows and I am basically a fan of anything with an engine!


0161 366 6209
adam@the-arrow-group.co.uk

Anna Kellet

Account Manager

Favourite Part of Your Job – I have only recently joined the team at Arrow, and I am finding no one day is the same.

I am enjoying the challenge of learning the business and speaking to different people every day, and building a good rapport with customers and clients.

Personal Life – I love setting new challenges for myself, and currently spend a lot of my spare time in the gym, I am also training for an open water swim next year.


0161 366 6209
anna@the-arrow-group.co.uk

Our team is always here to help!

Call us on: 0121 457 7232 or 0161 366 6209 today!

0121 457 7232

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