About us

We’re a Midlands based business with offices throughout the U.K. –  providing our services nationwide. Primarily a building based maintenance contractor – we mainly work under term contracts / partnering / schedule of rates and framework agreements.

We have been established for 23 years and consider ourselves a small to medium size business with a turn over of £7.2 million annually and employ (an increasingly expanding) 62 staff and trades.

We have bespoke systems in place (making us pioneers and leaders within the construction field) to manage our repairs, which enables us to provide real-time information, on all orders, to our clients as well as providing numerous larger projects at any one time.

Read more about Arrow Services team below and get a feel for why we’re so good at what we do.

Alan Hicks BSc, MSc

Managing Director

Favorite Part of Your Job – From conception over 20 years ago I have always prided myself in staying ahead of the industry and providing a cutting edge, first class service to our clients.

Arrow Services has always been about customer service which is delivered through communication before, during and after works – keeping all involved informed and empowered to make decisions. This is achieved by having the right people in the right position and utilising our business strategy of taking ownership and pride in our work.

I take great satisfaction in the knowledge that we have grown as a business over time, are a leading contractor and specialists in our chosen areas and provide an outstanding service.

Personal Life – I am married with 4 children and when time allows (and I’m not supporting my children at football, hockey or netball) we love to get away and spend quality family time together having days out, riding bikes, or relaxing. When I do manage to get some rare ‘me’ time I thoroughly enjoy playing golf and fishing.

0121 457 7232

Meet our team at Arrow Services. We’re always here to help!

Call us on: 0121 457 7232  or 0161 366 6209 today!

Darren O’Neill BSc (Hons)

Operations Director

Favourite Part of Your Job – Personally, my favourite aspect of the job is that no day is the same and the satisfaction you get when you deliver a project on time and to the satisfaction of your client. The problems you faced throughout the project and the sleepless nights become a distant memory when you see what you gave achieved and the smiles on people’s faces.

Personal Life – I have 2 young boys so my personal life is pretty much taken up running round after them, not that bad though because they do make me smile every day. As a family we love exploring different places and going on holidays. I love going out with friends and following Liverpool FC.

0121 457 7232 | Extension number 202

Claire Ward

Group Finance Manager

Favourite Part of Your Job – I have worked for Arrow Services for approximately 12 years and love the daily challenge.

I love speaking with people and trying to help them with their requests.

My favourite part of the job is building relationships with customers and clients.

Personal Life – I have been with my partner for 12 years and we have a 6 year old son together. I love to spend time with my family when I can going out on day trips making memories. I also like to socialise with friends on a weekend for a bit of me time.

0121 457 7232 | Extension number 205

Emma Matthews

Office Manager Birmingham

Favourite Part of Your Job – I enjoy the fact that no day is the same here at Arrow Services. The clients I look after mean that I get to speak with members of the public daily which I enjoy.

I love dealing with reactive calls and completing them to the satisfaction of the customer. It’s a great team here at Arrow which is also why I enjoy my job so much.

Personal Life – I have 2 children aged 18 and 11 who keep my very busy out of work. I love going on holidays with my family. My hobbies are shopping and shopping.

0121 457 7232 | Extension number 203

Tia Newman

Key Account Manager

Favourite Part of Your Job – I love that every day is different and that I get to work with a diverse range of clients and colleagues.

Job satisfaction is the key to any job and when I see the end result and how happy we have made our clients it makes it all worthwhile.

Personal Life – I’m a proud mom of 1 so spend most my time visiting different places and doing various activities with my daughter. I also love spending time with my family and friends at weekends and going on holiday.

0121 457 7232 | Extension number 201

Mollie Burke

Key Account Manager

Favourite Part of Your Job – Although I have only been at Arrow Services for a short while I love how challenging it is. I enjoy speaking to clients and customers on a daily basis and helping them in resolving their issues. I am Looking forward to working at Arrow for the coming years.

Personal Life – Outside of work I love to spend time with my family and friends. I have danced since being a young girl and I now perform and compete at a pro level for aerial arts.

0121 457 7232

Elle Walton

Key Account Manager

Favourite Part of Your Job – No day is the same, just when you think you’ve seen it all something new happens. I enjoy the challenges and different jobs I get asked to do daily. I am an organiser and I like things set in stone. If something needs to be done, it has to be done there and then. My job here excels my skills and brings out the best of me.

Personal Life – I love shopping (what girl doesn’t?) and visiting new restaurants in different areas and getting a taste of different foods. My family are my favourite people, they inspire me every day.

0121 457 7232

Martine Robinson

Key Account Manager

Favorite Part of Your Job – Working at Arrow Services and managing the Hawthorn Leisure account means no two days are the same, the partners keep me on my toes I enjoy establishing and maintaining work relationships to ensure excellent service delivery is provided. I like the satisfaction of seeing an urgent order which is time sensitive through to a successful conclusion.

Personal Life – I like spending time with my children, family and friends, going away on holiday and going to the gym.

0121 457 7232

Anna Kellet

Office Manager NW

Favourite Part of Your Job – I manage a close knit team in the North West, this is a fast paced office with many challenges along the way.  I take great pride in managing such a caring, supportive team.

Fulfilling all our clients wishes is my upmost priority, ensuring the highest quality is delivered from the order being placed with the admin team to the final coat of paint.  This involves building excellent relationships along the way.

I feel extremely privileged to be part of Arrow Services and their work values and ethics.

Personal Life – I love setting new challenges for myself, and currently spend a lot of my spare time in the gym, I am also training for an open water swim next year.

0161 366 6209

Amy Senior

Senior Account Manager

Favourite Part of Your Job – I’m a Senior account manager for Arrow I enjoy my job and working with the fantastic team in the North West.

My favourite part of the job is the close team that I have the pleasure of working with.

Personal Life – Personal life when I’m not traveling, I like socialising with my friends, hiking and supporting my local rugby team.

0161 366 6209

Dawn Woodhouse BSc (Hons)

Key Account Manager NW

Favourite Part of Your Job – I enjoy working in a fast paced environment where no two days are the same, and have the pleasure of working with a fantastic and supportive team.

Personal Life – I love to travel and see different places and cultures, spend time hiking in the hills and am an avid gamer.

0161 366 6209

Jamie Hilliard BSc (Hons)

Building Surveyor

Favourite Part of Your Job – I enjoy the variation of work which I cover, but more importantly the success factor when complications become completions within any schedule of works. It is fulfilling to know that everyone is happy with the job completed and the satisfaction knowing its been handled by Arrow throughout is excellent.

Personal Life – I enjoy spending time with everyone involved within my personal life. I spend a lot of time fixing up my first home, and if I am not doing this, I am usually out for dinner trying something new or at the cinema.

0121 457 7232

Tom Whitehouse

Contracts Manager

Favourite Part of Your Job – I like how everyday can be different with a new challenge. I love seeing jobs from start to finish whether that be a complete refurbishment to decorating a house. I enjoy liaising with customers and clients meeting their expectations and ensuring they are with the works from start to finish.

Personal Life – I enjoy spending time with family and friends mostly, from going on holidays around the world or going for dinner with friends. I also enjoy going to the gym and following most sports especially football and boxing.

0121 457 7232

Ian Wagstaff

NiC EiC Electrical Qualified Supervisor

Favourite Part of Your Job – Coming soon

Personal Life – Coming soon

0121 457 7232

We haven’t forgotten about our trades staff – an integral part of both the team and success of Arrow Services

An introduction to our trades team will follow shortly

Arrow Services currently employ:

  • 5 Site managers
  • 12 General multi-skilled operatives
  • 6 Electricians
  • 4 Plumbers
  • 4 Roofers
  • 6 Joiners
  • 6 Decorators
  • 1 Floor layer
  • 2 Plasterers

Our team is always here to help!

Call us on: 0121 457 7232 or 0161 366 6209 today!


  • Excellent service, one call and an engineer was arranged to visit our property. On time and sorted our boiler problem. Excellent engine... Read More
  • The Arrow Group carries out a large extension on my property and the service, delivery and overall experience was excellent. The work i... Read More
  • Arrow Services completed an extension to my home, i found the operatives friendly, trustworthy and very knowledgeable. The works were c... Read More
  • I recently found myself in need of some housing upgrades... I decided to use Arrow Services as they came across as very professional an... Read More



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