Call us now on: 0121 457 7232


We swiftly respond to sudden problems, be it electrical, structural, or flooding, minimising disruption and delivering quick solutions. We’re a trusted partner guaranteeing reliability and responsiveness when time is critical. We are the UK’s #1 Reactive Maintenance Contractor.

Accruent Contractors

We are and have the following systems in place for our reactive maintenance services: 

Arrow Services takes pride in offering specialised reactive maintenance services, rendering our expertise when situations demand immediate attention.

We understand that running a commercial property comes with its share of unpredictability. Unexpected issues can escalate from an inconvenience to a full-fledged crisis in no time. From electrical glitches, gas leaks, flooring issues, facilities-related problems to window damages or even debilitating flood damage—we know that swift intervention is key in such scenarios.

Our goal at Arrow Services is to ensure fast and effective property maintenance services and reactive maintenance solutions for your unexpected issues. As an accomplished reactive maintenance contractor, we’re equipped with the required infrastructure to respond promptly to emergencies. 

We strive to resolve challenges, delivering fast, seamless solutions to safeguard your commercial property’s functionality— all with the least possible disruption to your day-to-day operations.

property maintenance services Available Throughout the UK

Serving clients across the UK, our reactive maintenance services extend to a host of renowned national and global brands—KFC, JD Sports, British Red Cross, and the EI Group—to name a few. We have developed a trusted reputation among diverse sectors, from retail establishments and offices to educational institutions such as schools and universities. Recognising the unique needs of different industry sectors, we also cater to the bespoke requirements of smaller businesses.

Our commitment to optimal client service has driven us to offer an unmatched, one-stop solution for reactive maintenance, with building maintenance available round the clock, seven days a week. Our robust in-house team, comprising directly-employed, seasoned tradesmen, ensures professional repair jobs and routine maintenance work. 

Our tradesmen are not just experts in their respective fields, but possess multi-faceted skills, enabling them to tackle a variety of emergencies. Positioning us as your ideal reactive maintenance partner.

We leverage bespoke systems that provide real-time data, enhancing our ability to respond in a timely and efficient manner to your reactive maintenance repair needs. This degree of detailed oversight, coupled with our expert workforce, underscores our ability to handle any unforeseen situation swiftly and effectively. We provide the UKs best facilities management services.

Our expertise in reactive property maintenance repairs is fortified by our commitment to quality, speed, and clear communication, resulting in our reputation as a reliable response team for any property maintenance requirement.


Throughout the Coronavirus pandemic (and beyond), we have been supporting these valued clients with our reactive maintenance service: 

If our commercial services can provide your commercial properties with the reactive maintenance service you need – please get in touch today.

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Reactive Maintenance trades and what we do

We present you with a complete reactive maintenance service including repair, maintenance and refurbishment services. Offering all of the major trades (in-house). 

Arrow Services is the only proactive maintenance company you need for all your building maintenance, property repairs and reactive maintenance needs.

What can our reactive maintenance services provide for you?

We understand that business operations can be extremely dynamic, and each day may bring its unique set of challenges. The breakdown of critical equipment, facility issues, and damaged fittings are unexpected events that can cause considerable disruption. Be it a customer reporting an out-of-service toilet or a more severe scenario, such as an electrical failure.

However, managing these unexpected hurdles shouldn’t add to your stress. That’s where we step in. As you encounter these situations, all you need to do is log a call into our dedicated reactive maintenance help desk. Our sole mission then becomes to mobilize the relevant trades to restore normalcy. Our all-encompassing approach means that you save valuable time and energy as you only liaise with a single point of contact at Arrow Services, while we take care of the rest.

We’re proud of our reactive maintenance team – comprised of dedicated, expertly trained individuals who are ever-ready to attend to your needs, irrespective of the time or day. Our commitment extends beyond weekdays into weekends, from sunrise to sunset, and even late into the night. We guarantee a quick response to your calls as we understand that in business, time spells money. Our skilled staff are committed to adhering to your needs promptly, prioritising your satisfaction. This is no ordinary reactive maintenance service.

So, when unexpected challenge strikes, remember that you’re never alone. Arrow Services stands tall as your reliable reactive maintenance partner, ready to step in and swiftly steer your operations back on track. Place your trust in us and experience the peace of mind that comes with being cared for by a reactive maintenance specialist that truly understands your needs.


In everything we do, we take extreme care to protect our staff, customers and the community. This commitment to safety and health is reflected in our SMAS Worksafe Contractor certification. With this achievement, we can reassure you that all our reactive maintenance tasks are undertaken with the highest regard for your safety.

We’re proud bearers of a multitude of ISO accreditations, including ISO 14001, affirming our adherence to environmental management standards; ISO 18001, demonstrating our commitment to ideal occupational health and safety practices; and ISO 9001, a testament to our unwavering dedication to exceptional quality management.

Our credibility is further strengthened by TrustMark, Constructionline, NICEIC, and Gas Safe certifications, among others. These recognitions underline our adherence to the highest industry standards and norms, amplifying our reliability and trustworthiness.

At Arrow Services, we value the importance of specialized skills. That’s why our dedicated team comprises accredited experts, each one highly experienced and skilled in their respective trades. Among us, we have our in-house Arrow Services electricians, plumbers, and carpenters, along with specialists proficient in a multitude of trades such as boarding & glazing, drainage, pest control, and gas-related works. Our team’s expertise extends to handle a gamut of challenging tasks, ensuring no job is ever too big, too small or too insurmountable.

Working with Arrow Services simplifies your property maintenance needs. It begins with a phone call – report the issue to us. From there, we quickly dispatch the right tradesman for your job, who swiftly rectifies the issue at hand.

This streamlined and efficient process ensures that your day-to-day business operations continue uninterrupted, running as smoothly as ever. Trust Arrow Services, because when it comes to maintaining your business, we tick every box.

Expert teams

We believe in preparing our team to handle complex, ever-evolving challenges with sophistication, skill, and a deep sense of responsibility. To facilitate this, every member of our team undergoes extensive, rigorous training programs that equip them with industry-leading expertise and ensures their accreditations are at the highest levels. This commitment to training and certification underscores our unwavering emphasis on reliability – it’s this pillar that drives us to face challenges head-on and deliver an exemplary reactive maintenance service – every time.

Take our electricians, for example; each one is an approved NICEIC (National Inspection Council for Electrical Installation Contracting) contractor. This certification speaks volumes about their in-depth understanding of electrical installations, their ability to inspect and test these installations, and their commitment to maintaining safe environmental standards.

Similarly, our plumbers stand tall as certified Gas Safe professionals. This certification guarantees they are technically equipped and tested to work with gas-related installations, ensuring the utmost safety and functionality of your commercial space.

At Arrow Services, we put a prime focus on preserving a safe environment when our team performs assigned tasks. We understand that our clients’ trust is of utmost importance. Our comprehensive training and continuous professional development not only keep our team on the cutting edge of industry standards but also ensure they can execute tasks swiftly and safely, with minimized risk and maximum efficiency.

It’s our job to ensure your property receives the highest-standard care it deserves, and we’re equipped to achieve this with the best tools at our disposal. With Arrow Services, you’re not just partnering with a maintenance services contractor; you’re entrusting your property to a team of industry-leading, certified professionals dedicated to excellence and your satisfaction.

Fast, reactive response times

Once you have gotten in contact with us – either via call or email, our highly dedicated team is at your disposal, we offer a 24/7 emergency reactive maintenance service and can easily work around our clients busy schedule.

Guaranteed quality

You can count on us to be on time, for efficiency, quality services, and top-notch professionalism.

If your company is looking for reactive maintenance services, be it commercial buildings, government buildings, or schools, give us a call.

Our main objective is to ensure all clients are happy and comfortable at all times.

Our services such as; electrical work, plastering works, gas works, refurbishing, painting & decorating services are fast, efficient, thorough, and reliable.

All of our contracts and reactive maintenance clients are treated with the same meticulous attention to detail, guaranteed to exceed your expectations.

Providing reactive maintenance services nationwide

As a premier reactive maintenance contractor, Arrow Services reaches beyond boundaries to deliver exceptional service across the UK. We understand the complexities involved in managing a business, especially when faced with unpredictable maintenance needs. We also know that these challenges don’t confine themselves to a single locale. That is why our commitment to support you is truly nationwide, bringing our trusted expertise to your doorstep, wherever you may be.

We believe in providing solutions that are as seamless as they are effective. With our wide network of professionals, we strive to ensure prompt assistance, regardless of your location. From bustling city centres to tranquil country settings, our reach extends through every corner of the nation.

We’re not just talking about accessibility; it’s about making sure our dependable support is readily available at a moment’s notice. It’s about ensuring that no matter where you are, you get the same high-quality maintenance service that Arrow Services is renowned for.

Whether you require an immediate response for a sudden issue or round-the-clock support for an ongoing maintenance plan, you can count on us. Arrow Services holds the reassurance that, in every property’s unforeseen challenges, you have a partner who’s ready and capable of tackling these swiftly and professionally. Nationwide, we are the team that is always there when you need us, assuring that with Arrow Services, you’re thoroughly covered.

More Reasons to choose us as your preferred maintenance partner

Reactive maintenance can be a strategic move that promises efficiency and financial prudence by ensuring the continuous operation of your equipment, tools, appliances—without requiring internal resources or time.

Traditionally, companies opted to handle their reactive maintenance challenges internally. This often necessitated the hiring of dedicated, skilled personnel, tantamount to a substantial increase in payroll expenditure. In contrast, an increasing number of firms are acknowledging the advantages offered by external reactive maintenance specialists, leading them to entrust their reactive maintenance tasks to such providers.

We are an established leader in the arena of reactive maintenance. We’re honoured to be the trusted partner for many firms who require effective, maintenance solutions. What sets us apart is our unique blend of superior service standard along with competitive pricing—an equation that yields uncompromised value.

At Arrow Services, we simply believe in doing more. Our commitment to excellence and professionalism results in an unsurpassed standard of service at an undeniably cost-effective rate. We invite you to experience the Arrow Services difference, where top-tier maintenance meets strategic cost management. Trust Arrow Services and step into a worry-free, smooth operating experience for your business.



  • Avon
  • Bedfordshire
  • Berkshire
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  • Cambridgeshire
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  • Cornwall
  • Cumbria
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  • Northumberland
  • Nottinghamshire
  • Oxfordshire
  • Rutland
  • Shropshire
  • Somerset
  • Staffordshire


  • Isle of Anglesey (Ynys Môn)
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  • Neath Port Talbot (Castell-nedd Port Talbot)
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  • Vale of Glamorgan (​​Bro Morgannwg)
  • Rhondda Cynon Taff
  • Cardiff (Caerdydd)
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  • Aberdeenshire
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