With offices and tradesmen located throughout the United Kingdom, Arrow Services are able to offer our solutions Nationwide, throughout the United Kingdom.

Our sister company Knotweed Services (UK) LTD are the UK's premier Japanese knotweed removal specialists. Providing services to both commercial and domestic clients, including the control and removal but also advising on legislation and providing detailed management plans to help property owners getting mortgages and selling their properties. To find out more please click here.

WHO WE ARE


The Arrow Group are a Midlands based building maintenance contractor who mainly work under term contracts / partnering / schedule of rates / framework agreements.

We have been established for 20 years and consider ourselves a small to medium size business with a turn over of £3.5 million annually and employ (an increasingly expanding) 42 staff and trades.

SPECIALSING IN


  • Reactive property repairs
  • Planned maintenance
  • Refurbishment
  • Insurance works
  • Small to Medium projects

IN THESE SECTORS


  • Retail
  • Social landlords
  • Commercial
  • Education
  • Food and Beverage Industry

With offices and tradesmen located throughout the United Kingdom, Arrow Services are able to offer our solutions Nationwide, throughout the United Kingdom.

REACTIVE MAINTENANCE SPECIALISTS



Our operational base & Head Office is located on the border of the West Midlands and Worcestershire in the heart of the UK.

With offices also setup in the North West, we are ideally positioned to provide our services throughout the United Kingdom.

Arrow Services handle, on average, between 100-150 reactive calls per week.

We have bespoke systems in place to manage these repairs, which enables us to provide real-time information, on all orders, to our clients as well as providing numerous larger projects at any one time.

Arrow Services provide a multitude of reactive maintenance services throughout the Midlands and the North of England.

As the regions number one rated reactive maintenance company, we understand that it is vital for businesses to have a team that they can rely on for maintenance services.

In the event of an emergency, you need a reactive maintenance company that your business can rely on.

Arrow Services ARE that company.

REACTIVE MAINTENANCE SPECIALISTS



Our operational base & Head Office is located on the border of the West Midlands and Worcestershire in the heart of the UK.

With offices also setup in the North West, we are ideally positioned to provide our services throughout the United Kingdom.

Arrow Services handle, on average, between 100-150 reactive calls per week.

We have bespoke systems in place to manage these repairs, which enables us to provide real-time information, on all orders, to our clients as well as providing numerous larger projects at any one time.

Arrow Services provide a multitude of reactive maintenance services throughout the Midlands and the North of England.

As the regions number one rated reactive maintenance company - we understand that it is vital for businesses to have a team that they can rely on for maintenance services.

In the event of an emergency, you need a reactive maintenance company that your business can rely on.

Arrow Services ARE that company.

DELIVERING A PERSONABLE SERVICE AT AN AFFORDABLE COST

DELIVERING A PERSONABLE SERVICE AT AN AFFORDABLE COST

THE TRADE SERVICES WE OFFER
ARE AS FOLLOWS



  • Electrical
  • Roofing
  • Gas
  • Mechanical
  • Plastering
  • Plumbing
  • Carpentry
  • Flooring
  • Brickwork
  • Decoration

WE PROVIDE A HIGH QUALITY SERVICE WITHOUT THE HASSLE



At The Arrow Group we have in-house surveyors who have extensive experience and are specialised in planned and refurbishment works within all sectors.

All of our trades operatives are fully qualified within their specialised field and maintain Continued Professional Development (CPD).

WE PROVIDE A HIGH QUALITY SERVICE WITHOUT THE HASSLE



At The Arrow Group we have in-house surveyors who have extensive experience and are specialised in planned and refurbishment works within all sectors.

All of our trades operatives are fully qualified within their specialised field and maintain Continued Professional Development (CPD).

THE TRADE SERVICES WE OFFER ARE AS FOLLOWS



  • Electrical
  • Roofing
  • Gas
  • Mechanical
  • Plastering
  • Plumbing
  • Carpentry
  • Flooring
  • Brickwork
  • Decoration

KEY PERFORMANCE INDICATORS


Arrow Services Limited monitor our own KPI's, using our bespoke systems as well as working to our clients set performance indicators (which are also available as live data).

Pleas see below some of the key performance indicators that Arrow Services are proud of and continue to work towards improving.

7047

Over 7000 reactive repairs carried out in the last 12 months
78%

First fix average on reactive call outs in the last 12 months
100%

Of quote requests are returned within 7 working days
98%

Of clients KPI targets were achieved in the last 12 months

KEY PERFORMANCE INDICATORS


We utilise KPI's to measure the performance of our services, because our services are critical to the success of our clients.

We use benchmarking to consistently improve our performance in a systematic and logical way.

Check out some of our KPI's below to get an idea of how we can support your company.

7047

Over 7000 reactive repairs carried out in the last 12 months
78%

First fix average on reactive call outs in the last 12 months
100%

Of quote requests are returned within 7 working days
98%

Of clients KPI targets were achieved in the last 12 months

OUR CLIENTS


 
 

PORTFOLIO

Take a look at some of our recent competed works

PORTFOLIO

Take a look at some of our recent competed works
0121 457 7232
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