WHO WE ARE

The Arrow Group are a Midlands based building maintenance and refurbishment contractor who mainly work under term contracts / partnering / schedule of rates / framework agreements primarily in the Midlands, South West and North West areas of the UK.

Our services are available nationwide.

SPECIALSING IN

Reactive property repairs
Planned maintenance
Refurbishment
Insurance works
Small to Medium projects

IN THESE SECTORS

Retail
Social landlords
Commercial
Education
Food and Beverage Industry

We have been established for 23 years and consider ourselves a small to medium size business with a turn over of £7.2 million annually and we employ 62 staff and trades who are separated into reactive and refurbishment teams.

All teams are managed by site mangers and surveyors. Click here to see who our clients are. Interested in seeing our most recent projects? Please click here.

With offices and tradesmen located throughout the United Kingdom, Arrow Services are able to offer our solutions Nationwide, throughout the United Kingdom.

Our sister company Knotweed Services (UK) LTD are the UK's premier Japanese knotweed removal specialists. Providing services to both commercial and domestic clients, including the control and removal but also advising on legislation and providing detailed management plans to help property owners getting mortgages and selling their properties. To find out more please click here.

WHO WE ARE

The Arrow Group are a Midlands based building maintenance and refurbishment contractor who mainly work under term contracts / partnering / schedule of rates / framework agreements primarily in the Midlands, South West and North West areas of the UK.

Our services are available nationwide.

SPECIALSING IN

Reactive property repairs
Planned maintenance
Refurbishment
Insurance works
Small to Medium projects

IN THESE SECTORS

Retail
Social landlords
Commercial
Education
Food and Beverage Industry

We have been established for 22 years and consider ourselves a small to medium size business with a turn over of £7.2 million annually and we employ 61 staff and trades who are separated into reactive and refurbishment teams.

All teams are managed by site mangers and surveyors. Click here to see who our clients are. Interested in seeing our most recent projects? Please click here.

With offices and tradesmen located throughout the United Kingdom, Arrow Services are able to offer our solutions Nationwide, throughout the United Kingdom.

Our sister company Knotweed Services (UK) LTD are the UK's premier Japanese knotweed removal specialists. Providing services to both commercial and domestic clients, including the control and removal but also advising on legislation and providing detailed management plans to help property owners getting mortgages and selling their properties. To find out more please click here.

REACTIVE MAINTENANCE SPECIALISTS

Our operational base & Head Office is located on the border of the West Midlands and Worcestershire in the heart of the UK.

With offices also setup in the South West and the North West, we are ideally positioned to provide our services throughout the United Kingdom.

Arrow Services handle, on average, between 200-250 reactive calls per week.

Click here to see who our clients are. Interested in seeing our most recent projects? Please click here.

We have bespoke systems in place to manage these repairs, which enables us to provide real-time information, on all orders, to our clients as well as providing numerous larger projects at any one time.

Arrow Services provide a multitude of reactive maintenance services throughout the Midlands, the South and the North of England.

As the regions number one rated reactive maintenance company, we understand that it is vital for businesses to have a team that they can rely on for maintenance services.

In the event of an emergency, you need a reactive maintenance company that your business can rely on.

Arrow Services ARE that company.

REACTIVE MAINTENANCE SPECIALISTS

Our operational base & Head Office is located on the border of the West Midlands and Worcestershire in the heart of the UK.

With offices also setup in the South West and the North West, we are ideally positioned to provide our services throughout the United Kingdom.

Arrow Services handle, on average, between 150-230 reactive calls per week.

Click here to see who our clients are. Interested in seeing our most recent projects? Please click here.

We have bespoke systems in place to manage these repairs, which enables us to provide real-time information, on all orders, to our clients as well as providing numerous larger projects at any one time.

Arrow Services provide a multitude of reactive maintenance services throughout the Midlands, the South and the North of England.

As the regions number one rated reactive maintenance company - we understand that it is vital for businesses to have a team that they can rely on for maintenance services.

In the event of an emergency, you need a reactive maintenance company that your business can rely on.

Arrow Services ARE that company.

DELIVERING A PERSONABLE SERVICE AT AN AFFORDABLE COST

VIEW OUR LATEST PROJECTS

DELIVERING A PERSONABLE SERVICE AT AN AFFORDABLE COST

VIEW OUR LATEST PROJECTS

THE TRADE SERVICES WE OFFER
ARE AS FOLLOWS

Electrical
Fire Alarms
Emergency Lighting
Automated Doors
Roller Shutters
Roofing
Drainage
Gas
Mechanical
Plastering
Landscaping
Invasive Weed Control
Locksmith
Catering / Refrigeration

Plumbing
Carpentry
Flooring
Brickwork
Decoration
Groundworks
Tiling
Sharps and Needle Swaps
Fly-tip Removal
Pest Control Solutions
Bird Excrement Removal
Bird Proofing Solutions
Glazier
Air Conditioning

WE PROVIDE A HIGH QUALITY SERVICE WITHOUT THE HASSLE

At The Arrow Group we have in-house surveyors who have extensive experience and are specialised in planned and refurbishment works within all sectors.

All of our trades operatives are fully qualified within their specialised field and maintain Continued Professional Development (CPD).

Click here to see who our clients are. Interested in seeing our most recent projects? Please click here.

WE PROVIDE A HIGH QUALITY SERVICE WITHOUT THE HASSLE

At The Arrow Group we have in-house surveyors who have extensive experience and are specialised in planned and refurbishment works within all sectors.

All of our trades operatives are fully qualified within their specialised field and maintain Continued Professional Development (CPD).

Click here to see who our clients are. Interested in seeing our most recent projects? Please click here.

THE TRADE SERVICES WE OFFER ARE AS FOLLOWS

Electrical
Fire Alarms
Emergency Lighting
Automated Doors
Roller Shutters
Roofing
Drainage
Gas
Mechanical
Plastering
Landscaping
Invasive Weed Control
Locksmith
Catering / Refrigeration
Plumbing
Carpentry
Flooring
Brickwork
Decoration
Groundworks
Tiling
Sharps and Needle Swaps
Fly-tip Removal
Pest Control Solutions
Bird Excrement Removal
Bird Proofing Solutions
Glazier
Air Conditioning

KEY PERFORMANCE INDICATORS

Arrow Services Limited monitor our own KPI's, using our bespoke systems as well as working to our clients set performance indicators (which are also available as live data).

Pleas see below some of the key performance indicators that Arrow Services are proud of and continue to work towards improving.

9245

Over 9000 reactive repairs carried out in the last 12 months

82%

First fix average on reactive call outs in the last 12 months

100%

Of quote requests are returned within 7 working days

98%

Of clients KPI targets were achieved in the last 12 months

KEY PERFORMANCE INDICATORS

We utilise KPI's to measure the performance of our services, because our services are critical to the success of our clients.

We use benchmarking to consistently improve our performance in a systematic and logical way.

Check out some of our KPI's below to get an idea of how we can support your company.

9245

Over 9000 reactive repairs carried out in the last 12 months

82%

First fix average on reactive call outs in the last 12 months

100%

Of quote requests are returned within 7 working days

98%

Of clients KPI targets were achieved in the last 12 months

OUR CLIENTS

DON’T TAKE OUR WORD FOR IT, READ WHAT OUR CLIENTS SAY

Excellent service, one call and an engineer was arranged to visit our property. On time and sorted our boiler problem. Excellent engine... Read More

Excellent service, one call and an engineer was arranged to visit our property. On time and sorted our boiler problem. Excellent engineer . He couldn’t do enough to help . Thanks Richard and arrow services for a fast response and an excellent job 👍 Read Less

Your insane JARVIS
a year ago

5
5/5
The Arrow Group carries out a large extension on my property and the service, delivery and overall experience was excellent. The work i... Read More

The Arrow Group carries out a large extension on my property and the service, delivery and overall experience was excellent. The work included building and landscaping and everything was absolutely fantastic. I can’t recommend Alan and the team at Arrow Group highly enough. They are all great. Read Less

finny500
2 years ago

5
5/5
Arrow Services completed an extension to my home, i found the operatives friendly, trustworthy and very knowledgeable. The works were c... Read More

Arrow Services completed an extension to my home, i found the operatives friendly, trustworthy and very knowledgeable. The works were completed to a very high standard with valve for money. I would highly recommend this company Read Less

emma matthews
2 years ago

5
5/5
I recently found myself in need of some housing upgrades... I decided to use Arrow Services as they came across as very professional an... Read More

I recently found myself in need of some housing upgrades... I decided to use Arrow Services as they came across as very professional and were confident that they attend to my needs. They caried out a complete rewire for me and upgraded my boiler and heating system. They were efficient, clean and affordable. They made this project completely stress free for me, I highly recommend them and will be using them again in the future. Read Less

lee auld
2 years ago

5
5/5