At Arrow Services, we pride ourselves on our ability to respond quickly and effectively to emergencies, providing tailored solutions that minimize disruption and cost for our clients. This project study demonstrates our expertise in handling complex property maintenance challenges. It showcases our commitment to excellence and customer satisfaction.
Background:
On a typical Wednesday at noon, we received an urgent 4-hour emergency call regarding a substantial underground water leak in a client’s garden. The situation was critical, with the site losing an alarming 18,000 litres of water daily. While the water board had confirmed the leak’s existence, they were unable to intervene as it fell under the client’s responsibility.
Goals:
Our primary objective was to address this emergency promptly. We aimed to arrive onsite well within the 4-hour window, thus minimizing water loss and potential property damage.
Scope:
Demonstrating our rapid response capabilities, our skilled engineer arrived onsite at 2 PM, just two hours after receiving the call. Immediately, we began excavating the area to expose the affected pipework, working efficiently to identify the source of the leak.
Execution:
As we collaborated with another contractor to rectify the leak, we encountered unforeseen challenges. The pipe’s location, entangled in tree roots, required specialized equipment for access. Despite the late hours (8 PM) and closed equipment rental shops, we didn’t let this setback hinder our progress. Understanding the urgency of the situation, with the client forced to shut off their main water supply, we took proactive steps to ensure continuity of service:
- Arranged for out-of-hours labour to be onsite the following morning
- Coordinated with the client’s plumbing contractor to ensure a cohesive approach
- Prepared for early-morning equipment rental to expedite the process
Our commitment to finding solutions was evident in our actions the next day:
- Secured and delivered a digger to the site before noon
- Facilitated plumber access to the pipework, enabling leak repair
- Identified and addressed an additional leak causing low water pressure in the pub’s bar area
- Offered to rectify the second leak ourselves, saving the client time and money on an additional call-out
Results:
Thanks to Arrow Services’ swift action and problem-solving approach:
- Both water leaks were successfully repaired, stopping the significant daily water loss
- The garden area was restored to its original state
- The client avoided costly additional call-outs and prolonged water loss
- Water pressure issues in the pub were resolved, ensuring smooth business operations
At Arrow Services, we don’t just fix problems – we provide comprehensive solutions that go beyond our clients’ expectations. Our ability to adapt to challenging situations, coordinate effectively with other contractors, and offer value-added services demonstrates why we’re a trusted partner for businesses across various sectors.
When you face property maintenance challenges, remember that Arrow Services is just a call away, ready to deliver reliable, professional, and responsive solutions tailored to your unique needs.
