Please see below an extract taken the Express & Star, which went on sale 6th March 2012.
One of Birmingham’s fastest growing businesses, Arrow Services (Midlands) is celebrating a record breaking 2011 – and is set for more success this year.
In recent years Longbridge based Arrow has grown from an electrical installation contractor to a full refurbishment and maintenance specialist working with clients from sectors as diverse as schools, insurance companies and religious and charitable organisations.
Arrow’s success is even more remarkable given the trend within a construction industry which, for most part, is still feeling the effects of the austere financial climate.
The company’s business model is simple: to concentrate on a first-rate level of service with the focus being very much on the client and their requirements.
Director Alan Hicks said: “Customer satisfaction has always been very important to me and I believe that if you concentrate on achieving that, the success of the business will follow.”
Alan claims that a personable approach and a dedicated team to deal with client queries gives Arrow the edge over most companies of their size. And it is the company’s tailored solutions for clients that has seen the business thrive in areas which have traditionally been the domain of large national companies. Being able to offer a personally scoped strategy for an organisation’s planned and reactive maintenance without the onerous long term contracts usually associated with large FM suppliers has certainly endeared Arrow to its clients.
Mr Hicks added: “Being able to offer the same levels of expertise, workmanship and professionalism as the ‘big boys’ whilst keeping that personal touch seems to be working well for us, and we’ve received nothing but positive feedback from our customers. “What seems to win potential clients over is our mission to use local suppliers and employ local people with local accents. Clients are also impressed at our commitment to training schemes and recruitment of young apprentices.”
In addition to providing clients with compliance and full maintenance cover for electrical and gas services Arrow also undertakes general maintenance cover on a planed and/or reactive basis all of which, the company insists, can be as individual as the clients themselves.
